The review about this product
I purchased this unit in October, and my power only went out once since. Suddenly, in May, everything that was plugged into the device (my PC and monitor) turned off, and the UPS emitted a long beeping sound. I called tech support, and was told that my battery most likely died. I was sent two replacement batteries roughly a week and a half later. I installed the two batteries, but to my dismay, the device still did not work. I contacted tech support, and was told I would have to pay to ship the unit back to them, they would fix it, and mail it back to me (as stated in their terms of warranty). Needless to say, the unit is quite heavy and is somewhat costly to ship. When I asked what assurance they could give me that the device would not fail in another 7 months (forcing me to pay for shipping yet again), I was told that if that happens, they would mail me a new one. I asked why they could not mail me a new one now as I have already been weeks without the UPS, I was told in a snarky tone by an uninformed tech support lackey named "Jeff" it's not "how they do things".
Anyway, I will be buying a better UPS than this. It is a shame that a company which I have heard so many good things about would sell defective devices, and pass the cost on to you.
UPDATE: 7/7/2010:
For kicks, I sent my UPS in, and within a few weeks they sent me a "new" unit. The unit I was sent was actually the same one (I checked the model numbers before I mailed it out), and it still did not work. Every time I plugged anything to it (even a small lamp) it did not power the device from an outlet. It used the battery, and emitted one long solid beep. Needless to say, I was irate, and complained to their tech support. This time they sent me a label to mail the unit to them and assured me a new unit would be sent out. It's been about 3 weeks and I still have not received any word from them about the status of the unit I mailed to them nor when a new unit would be mailed to me.
UPDATE 7/21/2010:
The unit finally arrived, it is new, and finally works. It took me threatening to report them to the better business bureau, but they finally honored their own warranty.
0 komentar:
Posting Komentar